Frequently asked
The honest answers.
No buzzwords, no dodging. Delivery, safety, refills, billing — here is what actually happens when you press the buy button.
Delivery
Speed, pacing, and what arrives when
How fast does delivery start?
Most orders start within minutes of a confirmed payment. Plisio (crypto) usually clears inside a single block. Card and PayPal clear instantly. Once paid, the first units land inside 15 minutes on ~90% of orders.
How long until an order fully completes?
Small packages (100–500 units) finish inside an hour. Mid-sized packages (1k–10k) complete in 12–48 hours. Large packages (50k+) pace across 3–7 days. Pacing is deliberate — instant floods are the fastest way to trip platform spam filters.
Can I pause or slow down a delivery?
Yes. Reply to your order confirmation with "please pause" or "please slow" and we can adjust the rate. This is common for small creators who do not want a sudden follower spike that reads as inauthentic to their regular audience.
Can I split an order across multiple posts or links?
Yes — add one line per target in the cart. Each line has its own URL input. A 10,000-view order split across five videos delivers 2,000 to each.
Safety
Account risk, platform policy, what we never ask for
Will buying engagement get my account banned?
No major platform bans for receiving engagement — they cannot tell whether a like came from an ad, a repost, or a growth service. What they do flag is sudden burst activity. Paced delivery, the diversified source pool we use, and never logging in to your account as the customer removes every signal a platform ranker uses to flag artificial growth.
Do I give you my password?
Never. Our checkout does not even contain a password field. We only need the public URL of the post or profile you want to grow. If any vendor asks for your password, 2FA code, session token, or OAuth scope — they are offering a riskier product.
What about platform terms of service?
Platforms prohibit buying engagement in their ToS. Enforcement is almost exclusively against the selling side (the pool of delivering accounts), not the receiving side. We absorb that risk on our end by rotating supply and diversifying infrastructure. On your end, there is no ToS mechanism that lets a platform confirm a like came from a paid source unless you admit it publicly.
Is this legal in my country?
Purchasing social media engagement is legal in the United States, the EU, the UK, Canada, Australia, and every OECD country. A handful of jurisdictions have consumer-protection rules requiring disclosure if the engagement is used in paid advertising — check your local ad-disclosure rules before running sponsored posts.
Quality
Refills, retention, what makes a delivery feel real
What happens if counts drop after delivery?
Every order carries a 30-day refill. Drops of more than 10% are topped up automatically within 24 hours of detection. If you spot a drop first, reply to the order confirmation with the UID and we top up same-day. No forms, no proof-of-loss, no claim denial.
What is the retention rate on followers and subscribers?
Standard-tier follower retention averages 85% at 30 days and 72% at 90 days across all platforms. Active-tier retention averages 92% at 30 days. VIP-tier retention averages 96% at 30 days. Drops above those thresholds are refilled under the guarantee.
Are deliveries from real accounts?
Standard tier uses a pool of low-activity real accounts — they exist, they follow back, they will not post engagement on your content. Active tier uses mid-activity real accounts that occasionally interact with content. VIP tier uses high-activity real accounts with posting histories, profile photos, and existing follower graphs of their own. Every tier consists of actual accounts — none are algorithmically generated.
Will the engagement convert to sales?
Honest answer: engagement from bought followers converts at roughly a tenth the rate of organic followers. The value is not direct conversion — it is signal. A 2,400-follower account reads as more credible than a 240-follower account before a human ever clicks. That credibility is what compounds when your organic content does reach new viewers.
Payment & billing
Methods, refunds, receipts
How do I pay?
Plisio (crypto — BTC, ETH, LTC, USDT, USDC, DOGE, and fifteen other chains) is enabled at launch. Stripe (cards) and PayPal are coded and will toggle on in the admin once keys are finalized. USD-only pricing across every method.
Can I get a refund?
Unfulfilled orders refund in full — reply to the confirmation email before delivery starts and we reverse the invoice. Partially-fulfilled orders resolve via prorated refund or remaining-balance refill at your preference. Fully-delivered orders are non-refundable but covered by the 30-day refill.
Do you send receipts for my accounting?
Yes — a detailed USD-denominated receipt goes to the checkout email on both order placement and delivery completion. Business addresses, tax IDs, and VAT numbers can be added by replying to the confirmation.
Are prices shown in USD?
Every price on the site is in USD. If you pay via crypto, Plisio converts at the spot rate at invoice creation. If you pay via card or PayPal, your card issuer applies its own FX rate.
Trials & support
Free samples, contact, order tracking
Do you offer a free trial?
Yes — each service has an email-verified free trial that delivers a small batch (100–500 units depending on service) to your target URL. Verify the email we send, receive the trial delivery, decide whether to scale up from there. One trial per service per email.
How do I track an order?
Go to /order and enter the UID from your confirmation email plus the checkout email. You will see the status timeline (Received → Processing → Delivering → Delivered) and a per-item progress bar with counts.
How do I contact support?
Email info@1kreach.com or use the /contact form. Response time averages under four hours Monday through Friday and under twelve hours on weekends, 24/7/365. No ticket queues, no chatbots — real humans.
Do you work with agencies, resellers, or large creators?
Yes. Orders over $500 unlock volume pricing. Creators with 100k+ followers across a platform unlock a managed-growth plan priced on retainer. Reply to any order confirmation or use /contact with "agency" in the subject.
Still have a question?
We answer every message inside four hours.